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Three Rules for Working with a Travel Agent.

Working with an travel agency can make your trip planning easier, but it’s hard to know what to expect if you’ve never used one before. Here are three tips that can help:

1. Never apologize for asking a question. Your agent’s job is to make your trip easier, whether it’s making your dining reservations or telling you how to get from the Poly to the Beach Club.  That’s what they get paid for.  If your travel agent doesn’t answer your questions in a timely–and friendly–manner, it’s time to find a new agent. There are literally hundreds of them out there who will be happy to work with you.

2.  If you’re working with a travel agent and you decide not to book or if you have to cancel your vacation, tell the agent as soon as possible.  You’ll make her paperwork a lot easier.  We all know that plans change; we’ve had to cancel vacations too.  As part of our job, we take the risk that a client will cancel or not book at all.  There’s no need to apologize or feel bad about it; a thank you will more than suffice and is much appreciated.

3. Your Disney travel agent should not be charging your for her services.  Bottom line:  We get paid through Disney. There are agencies out there that charge extra fees to book rooms or even to cancel a vacation. Ask about their policies ahead of time and if it’s unacceptable to you, find another agency.


  1. Our next trip is in 10 days! This is our 2nd time to use a Disney travel agent. First time was a breeze and most pleasant experience. This time, it’s been awful! I will never use this agent (or company) again – quick to quote, but once we booked, she’s been so slow and unresponsive. Making ME do all of the work, like asking for confirmation numbers, etc. 10 days out and we still don’t have our documents yet…..supposedly they are in the mail….yeah, right…

    Thanks for your post. It gave me a lot to think on for the next time we plan a trip back!

  2. Thanks for your comment, Kim. I hear these types of complaints from time to time and it stinks because it makes it hard for agents who do their job to find clients–once people get burned, they tend to not go back to using an agent.

    Sorry about your experience. I hope you have a great vacation and everything goes smoothly!

  3. My guess is that Kim used Dreams Unlimited.. sounds like what happened when I used them a few years back.. agh! Thanks for the tips!

  4. AMEN Chris! I can’t imagine charging someone for our services, or even worse…not providing good service! If your experience with a travel agent is less than magical, get a new one!

  5. Here’s an even better tip – don’t use a Travel Agent and save even more money. With the ease of the internet, anyone should be able to book flights, hotels, etc

  6. Anonymouse, if you use a good travel agent, they will save you money. I see people everyday who pay too much because they “think” they know what they’re doing.

  7. You know, it’s kind of timely, but I just had a client call me at home after getting into some trouble (not legal!) and I took care of it in 2 minutes. That’s another reason why you should use a TA!

    Chris/Everything Walt Disney World

  8. I have never used a Disney travel agent for my trips, but definitely see the advantages of using one! I’ll definitely keep you in mind when we book our next trip! Love the blog!

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